Privacy Policy

    1. OUR POLICY: Wockhardt Hospitals Limited (“Hospital”) believes strongly in protecting your privacy so when personal information is collected from you, Hospital will use its best endeavours only to use it or disclose it in the manner stated below. By using website services, you agree that Hospital may do so. Hospital is required by law to maintain the privacy of your medical information, to provide you with this written Notice of Privacy Rights and Practices, and to abide by the terms of the Notice currently in effect. This policy shall be applicable to the information collected or displayed on Hospital website. Hospital assures to take the privacy seriously and to keep your privacy and confidentiality of the information provided to the Hospital. Hospital shall not intentionally or unless required under laws, share the contents of any user with any outside authorities or any third party. Hospital do not guarantee or assure that the electronic communications received from you or contents or records may not be accessible to the third parties.

    2. CHANGE TO PRIVACY POLICY: Hospital reserves the right to amend privacy policy and make the new provisions effective for all information maintained from time to time. Hospital may update this privacy policy at any time, with or without advance notice. In the event there are significant changes in the way Hospital treats user’s personally identifiable information, or in the privacy policy itself, Hospital will display a notice on the website, so that you may review the changed terms prior to continuing to use the Services. If you do not agree to any of the changes to privacy terms, you may deactivate your account. Unless stated otherwise, Hospital’s current Privacy Policy applies to all information that Hospital has about you and your account. If you use the services or accesses the website after a notice of changes has been displayed on the website, such user of website shall comprise of your acceptance of any changes to this privacy policy.

    3. INFORMATION COLLECTED: Hospital may ask you to log in and provide certain personal information (such as your name and email address) in order to be able to save your profile and use the website. In order to enable these or any other login based features, website use cookies to store session information for your convenience. In order to request services, you will need to share your personal information. The kinds of information that Hospital collect about you include but are not limited to the following: (1) your name, (2) birth date/age, (3) gender, (4) address (including country and pin/postal code), (5) phone number/mobile number, (6) email address, (7) health conditions provided by you or on your behalf, (8) your medical records and history, (9) requisite financial information at time of availing of any service and/or online payment, (10) login ID and password, (11) records of interaction with Hospital representatives, (12) usage details such as time, frequency, duration of use, features used and the amount of storage used, (13) any other information that is willingly shared by you. No sensitive personal data or information is automatically collected by the Hospital from any casual visitors of this website, who are merely perusing the site. Nevertheless, certain provisions of this privacy policy are applicable to even such casual visitors, and such casual visitors are also required to read and understand the privacy statements set out herein, failing which they are required to leave the website immediately.

    4. USE OF INFORMATION:Hospital takes necessary precautions to protect your personal information both online and off-line, and implements reasonable security practices and measures including certain technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of Hospital’s business. Hospital employs best industry techniques to protect against unauthorized access of data about you that is collected/stored, including personal information. Hospital will not sell, rent or otherwise disclose your personal information to any third party, without your consent except in the following circumstances:(a) Hospital do share non-personal, non-individual information in aggregate form with third parties for business purposes. This does not involve disclosing any personal information which can identify any individual user of the website in any way;(b) Hospital will disclose your personal information to any appropriate investigative third party, if Hospital believes that you are involved in any illegal or harmful conduct or if Hospital is required to do so by law or believe that such action is necessary to comply with law or with legal process, to fight fraud, to protect against misuse or unauthorised use of the website and/ or to protect the personal safety or property of other users or public at large.Hospital may employ other companies to provide payment services such as processing of credit/ debit card payments or other online payment mechanisms. These companies have limited access to the personal information required to perform their functions and not for any other purposes. These companies are bound by confidentiality agreements not to disclose any information for any other purpose.

    5. OTHER WEBSITES: Hospital do not extend the security and privacy policy to any other websites except for this website. Hospital do not make any warranty or give any security to the personal information disclosed by you to the other websites, even if such websites are linked to Hospital website or they are using Hospital website link. Hospital do not exercise control over the sites that may be displayed as search results or links from within the services. These other sites may place their own cookies or other files on the users’ browsing device, collect data or solicit personal information from the user, for which Hospital is not responsible or liable. If you decide to visit a third party website linked to the Hospital website, you do this entirely at your own risk. Hospital advises the user to read the privacy policies of that website.

    6. COOKIES: Website may use cookies to store certain data (that is not sensitive personal data or information) that is used by the Hospital and/ or its partners for the technical administration of the website. It enables Hospital’s own system to recognise you when you visit Hospital website again and improve Hospital’s service to you. If you have turned cookies off, you may be prevented from using certain features of the website. Cookies may also be used to compile aggregate information about areas of the website that are visited most frequently. This traffic information can be used to enhance the content of the website and make your use of it easier. Hospital do not track which pages you looked at while visiting website.

    7. LAW AND JURISDICTION: The information provided under this website and the terms and conditions therein are governed by and to be interpreted in accordance with Laws of India. Any legal action or proceeding related to or any dispute arising out of use of this website in contract, tort or otherwise, shall be submitted to jurisdiction of Courts in Mumbai, India